Need help ordering your watch or jewel?
Or do you have questions or comments? Then please contact us!
You can always reach us from Monday to Friday between 09:30 and 22:00 via mail, Facebook Messenger or the website chat.
- Call us +32 3 217 26 90
- Mail us [email protected]
Contact and return address
You can contact us or send your return to the address below:
Marketing / Social Media collaborations
Orphelia is growing fast! We’re on the look-out for ambassadors! If you’re serious about fashion and think you could be our style soul-mate, we’d love to hear from you. To get started please submit the form on our become our ambassador page and get a chance to be the next Orphelia ambassador. For any other enquries please contact us! We take every message seriously and respond personally. We believe in strong partnerships and are happy to look for opportunities to strengthen our brand and our market position.
Send us an email via [email protected]
It is important that you as a customer carefully check your goods / products when you receive your shipment in order to verify that the products are not damaged and correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier. If you receive your item and see that it is damaged or does not match the one you ordered, you shall also contact us within 30 days from receiving the product.
Any complaints shall be made to our customer service through our contact form on the contact page. Please supply the order number and the reason for complaint and we will get back to you shortly. Same applies for returns. Defective products returned to Orphelia should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit. Orphelia has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund. In the case that a returned product has no errors or faults, Orphelia will send the product back to the customer.