Because of the Covid-19 circumstances we’re closed till April 19th. Your orders will be shipped on April 20th. Our team wishes you a lot of health and strength.

Warranty and repair

The Orphelia warranty policy is automatically in effect upon purchase by the buyer. The two year warranty on a watch or a jewel guarantees the buyer that the product meets the standards of usability, reliability and durability. 
The warranty does not apply:

  • damages as a result of improper usage such as scratching, bouncing, falling
  • in case of inattention
  • intentional damage
  • neglected care

We offer watches with 3ATM, 5ATM and 10ATM.

  • 3ATM is splash resistant, so ok for rain, hand washing, other occasional contact with water.
  • 5ATM is suitable for swimming, fishing, other outdoor activities.
  • 10ATM is suitable for snorkeling and other prolonged contact with water, but not for scuba. 

Warranty does no longer apply to a watch or a jewel in case a third party performed repair works or other works on the Orphelia product. 

Refund

Orphelia will credit the buyer within 14 days after receiving the return shipment. Any credit due as a result of a return shipment, will be credited to the account that the buyer used to pay the original order.